1.1 What is the mode of delivery?

IZBAC offers shipping by the post.

1.2 What is the amount of postage?

Shipping fees are 6 euros ttc

1.3 What are the time d & rsquo; routing.

You chose "No Character". Your product goes into production along with the customized products. The time is 4 at 6 weeks to receive your product at home!

You chose "Custom Detail». Your product is custom made according to your customization. The time is 4 at 6 weeks to receive your product unique home!

1.4 What should I do if I received a product that is not good?

If you have placed an order on our online store but you received the wrong product, please contact us and we will help you manage the process of return and refund. If you receive a product in the wrong size, you can return the item and order it again on our online store.

1.5 If I missed the delivery of my order, can I plan a new?

If you missed the first delivery attempt, it is not possible to plan another. Your package will be deposited in a relay point close to you, which will be specified on the notice left by the carrier. The delivery notice indicates relay how the package was deposited.

To remove your order, do not forget to bring an ID and the calling.


2.1 Can I cancel an online order?

You can cancel online orders, fully or partially, in the 15 minutes after ordering.

2.2 Why is my online order canceled?

Sometimes we have to cancel orders. This may be due to various reasons including:

· availability in stock. Your size is most likely found out of stock before we could process your order.

· Payment problems. Your payment could not be done or we have not been able to control your payment information.

· delivery address problems. You mentioned erroneously incorrect or incomplete shipping address that we were unable to process.

You are not charged for the canceled items. If your order or part thereof is canceled, you will be refunded the amount of the canceled items.

2.3 Can I have a VAT invoice?

It is not possible to obtain a VAT invoice. However, the amount and rate of VAT of your purchase shown on your invoice.

The rule

3.1 How to pay ?

We accept the following payment methods:

· MasterCard / Visa / Debit Cards / PayPal

You also have the option to pay via PayPal Express option. It is a fast and secure way to avoid the payment as a guest, and to purchase our products online. PayPal already has your payment information stored, So you just have to use your email address and password to make purchases online.

3.2 Is credit card payment secure ?

Payment on the site IZBAC is fully secured through the online payment system of our banking partner : Crédit Mutuel Arkéa. Your banking data circulating on the Internet that encrypted, that is to say, they are coded to make them completely unreadable. They are transmitted directly to Crédit Mutuel Arkéa securely, (protocole ssl) and never in possession of TUNETOO. Your payment is 100 % secured.

3.3 How to use a promotional code ?

By the time you post your cart In the bottom left of your order summary you can enter your promotion code Then click "apply coupon code" Finish checkout.

Informations - My account

4.1 Why create an account ?

To enable us to process your orders we need some information about you : delivery addresses, billing, email, etc.

This creation account also allows you to fully benefit from the services offered by IZBAC : package tracking, returning products, display of old orders, etc.

All information of your account IZBAC are only used as part of your business relationship with IZBAC. This information is never shared with third parties or sold.

They can be changed by you at any time by managing your account online. They can also be completely removed from our database on request.

4.2 Use my account information

All information of your account IZBAC are only used as part of your business relationship with IZBAC.

This information is never shared with third parties or sold.

This registration is for IZBAC a commitment to comply with the law of 6 January 1978, relating to data, files and freedoms. And, according to this law, you can be informed(e) our offers by phone, mail or email. Furthermore, you have a right to access and rectify data concerning you.

4.3 Forgot login / password

Your login is easy to find : it is your email address.

If you have forgotten your password, visit the "My Account" and click "Forgot Password".

Your password will be sent to your email address.

4.4 How to manage the contents of my basket?

Click the icon cart at the top right of each page. From there, you can manage the contents of your cart.

· To change the size of an article, click the drop-down menu sizes next to the product.

· To delete an item, click the red cross 'Delete' left in the summary of your cart.

· To change the quantity of a product, Click the box and select the desired amount.

Return and refund

5.1 How many days do I have to return my order?

Returns are easy and free for 30 days from receipt of your order, if the items meet the requirements of our Returns Policy. If you have received items from the same order as several packages, the deadline for return of 30 days starts the day of receipt of the last package.

Note that the custom products are manufactured specifically for you and can not be returned, except in cases of manufacturing defects.

5.2 Can I exchange my products?

Items purchased on IZBAC site must be returned in accordance site return instructions. If you wish to exchange items, you will have to return them for a refund(e) and place a new order. If you have decided to no longer want your articles before delivery, you can simply refuse when it arrives.

5.3 Right to retract

You have a right of withdrawal allows you to reverse your decision to purchase online without cause, pendant 7 calendar days. For more details, please see on the right of withdrawal of our terms and conditions.

Terms of return

· The article should not have been used or worn.

· The item must be in its condition and its original packaging.

· Accessories must have all the original packaging components.

· The following products are excluded from returns:

· Personalized items unless there is a manufacturing defect.

· The samples.

personalized products

6.1 Can I cancel or change my order after confirming it ?

Once your order, we start customizing your specifications, any modification or cancellation is therefore accepted.

6.2 Can I return my custom section ?

Since your product is manufactured to your own specifications, you can not return it for a refund. On the other hand, if the product you have received does not conform to your order or is defective, contact our customer service at (+33 5 40 54 42 13), it will assist you in finding the best solution for your situation.

6.3 When will I receive my personalized product ?

The deadline for receipt of your personalized product is 6 at 8 weeks after the order validation date.

6.4 Should I wait to send my personalized product to also receive my standard products ?

The entire order will be shipped once the custom product ready.

You will receive a confirmation email sending.

6.5 Can I customize consumer products?


8.1 What sublimation ?
8.2 What is the minimum products for first order ?
8.3 What are the delivery times ?
8.4 What are the conditions for restocking ?
8.5 How to make a first request ?
8.6 What is the creative process ?
8.7 What is a vector logo ?
8.8 How to choose the size ?
8.9 How to choose colors ?

technical Guide

9.1 Choice of colors

The number and choice of color does not affect the price, you can customize our design according to the demands of the club or according to your desires.

9.2 Application specific colors

You can indicate specific Pantone colors via C or Pantone TPX values. Choosing colors on paper Pantone range, not on a computer screen where the colors may differ from the original.

9.3 Color Mode of your files

Send us your CMYK color mode files and logo. Any file in RGB will be converted but the colors will be altered.

9.4 screen Rendering

Warning colors may differ from one screen to another and especially the final rendering of your printed jersey. This concerns both the BAT sent the color range visible on our site. our advice : always refer to our sample of fabric colors to ensure the right choice coloristic

9.5 Logo not vectorized or not exploitable

We can trace your logos if they are not good quality. technical fees you will be charged for this work.

9.6 Format files and logos

For quality printing on fabric, it is advisable to send your files in vector format designed in Illustrator or Corel Draw (.Cdr .ai .pdf). Good quality images can also agree (resolution 150 dpi-wide 1, format image .jpg .psd .tiff).

9.7 Outlines logos

Think vectorized fonts (typography).

9.8 number of specific policy

Send us the number of the police it is a specific numbering.

Convert the start it.
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