TERMS AND CONDITIONS Ces conditions générales s’appliquent au site ROCA33 x IZBAC.fr. SARL KOMBAY- 39 AVENUE OF THE ISLAND OF FRANCE, 33370 ARTIGUES-PRES-BORDEAUX, NEW Aquitaine, France – N° SIRET : 501732465 00031- SARL IN CAPITAL 39.000 € – GENERAL CONDITIONS FOR ONLINE PURCHASING AND WEBSITE USE – contact@roca33izbac.fr – 05 40 54 42 13


These Terms and Conditions apply : A. aux commandes de produits proposés sur le site Internethttps://www.izbac.fr/roca33-x-izbac/ (ci-après le « Shop ROCA33 x IZBAC ») which rose by consumers located in France and abroad ; and B. the use of any material, informations, graphics, films, features, music and / or other services on the Website.


A. Requirements for purchase / order

Pour passer commande sur le Shop ROCA33 x IZBAC , you must :

  • be at least 16 years,
  • be a consumer - not a reseller – and only a natural person that is that any order placed by automatic devices such as BOTS or Script is forbidden.


To order, You must have an email address. It may also be necessary you to set up your browser to accept both cookies (functional) and pop-ups to be able to use all the features of the Website, including the creation of custom items, adding items to your cart and making a purchase. Les modalités de commande sur le Shop ROCA33 x IZBAC sont simples :

  • Find the products you want (and customize them, if necessary).
  • Add products to your shopping cart.
  • Checkout.
  • Select delivery and billing options.
  • Review your order.
  • Validate your command.

Receive an online order confirmation. You are bound by your order as soon as you click the "Proceed to order" after the order process. By clicking the button "Complete Order", you place your order with us (and agree to be bound to pay you the amount due) as it appears on the last page dedicated to payment. Upon receipt of your order, a confirmation message will be automatically displayed on the Website, indicating your order number and information about your purchase. The purchase agreement is now concluded. A copy of the automatic order confirmation, or any changes that you subsequently made to order and we have accepted, will be sent by email. We strongly recommend that you print or download this document and keep it.


Nous honorerons toutes les commandes passées sur le Shop ROCA33 x IZBAC sous réserve de disponibilité des articles. We expressly reserve the right to refuse your order, or cancel the purchase agreement after sending the automatic order confirmation in the cases mentioned below, especially, without being liable for any damages or costs incurred :

  • the product is not available / in stock (the amounts paid will be refunded) ;
  • billing information you have provided is incorrect or can not be verified ;
  • Your order is identified by our security systems as being unusual or likely to constitute fraud ;
  • Are you a reseller ;
  • prices quoted contain an error ;
  • we could not deliver to the address you provided us ;
  • in the case where it would appear that the order was placed by using automatic devices such as BOT or Script.


Vous trouverez les modes de paiement disponibles dans la rubrique « FAQ » du Shop ROCA33 x IZBAC. We do not accept other payment method than those listed under "FAQ". Please do not try to pay by any method of payment other than those provided in said section. If such attempt on your part, we are not responsible for loss of the payment or other damage that may result from this operation.


Si vous choisissez de payer à la commande via notre Shop ROCA33 x IZBAC, you can not make any claims about ordering as we have not received your payment. If paying by credit / debit card, we will charge the amount due from your account as soon as your order has left our warehouse (cash with order). Payments can be treated only if the billing information can be verified. The products remain our property until we receive full payment thereunder.


The prices indicated on the Website include Value Added Tax (VAT). port fee applies to each order. Prices are in Euro.


The total price on the last page dedicated to the payment of taxes and shipping costs. The price listed on the order confirmation we recommend that you print or download and keep. If paying by credit card, the total amount of your total order will appear on your bank statement.


Les prix des produits sont ceux qui figurent sur le Shop ROCA33 x IZBAC. These prices may be changed at any time, but these changes will not be applicable to orders having been an order confirmation.


In accordance with applicable rules and regulations in force, all purchases made through the website are subject to VAT. To this, under Chapter I of Title V of Directive 2006/112 / EC 28 November 2006, the place of delivery is assumed to be that of the Member State to the address where the items are to be delivered and the applicable VAT shall be provided in the Member State or the items will be delivered.



For customization items, you can create a custom text that appears on your creation at the chosen location (back / Retail). We reserve the right to refuse any customization, at our discretion, if it consists of any element that we deem inappropriate. If we reject your customization, we will notify you by email as soon.


Personalization must be carried out your work. If this is not the case, you warrant, hereby, you are allowed to use personalization performed by a third party. You agree that although we are entitled to refuse your customization, You are solely responsible for it, and agree that we are not obligated to control or refuse.



We deliver products from Monday to Friday. Some holidays, no shipping is done. We can deliver an order only to a home or work address. We are not liable for any failure or delay in the actual execution of our contractual obligations caused by force majeure, that is caused by events beyond our control such as strikes, closures or other industrial action and / or shipping, postal and other, events, riots… or in case of fire, flood or other natural disasters.

As required by law, in case of late delivery, you get the opportunity to cancel the order in the terms and conditions set out in Article L 138-2 of the Consumer Code. If meanwhile you receive the product we will issue a refund and transport costs under the conditions of Article L 138-3 of the Consumer Code.

We deliver products from Monday to Friday. Some holidays, no shipping is done. We can only deliver an order to a personal or professional address ” within the time limit indicated on the order validation page.


We strive, the extent possible, delivered once all the items you ordered. It is, however, that customized products can be delivered in several times. We reserve the right to split the delivery of your order (for example, if a part thereof is delayed or unavailable proves). In that case, we will notify you by email to the email address you filled when placing your order. No additional postage will be charged.



You can cancel any order of non-customized products, free and without cause, provided that the latter has not already been shipped. We start processing orders from our online shop every day. If you wish to cancel your order, veuillez nous l’indiquer par mail à contact@roca33izbac.fr Si l’annulation est possible, they will address you an email and the cancellation will be free. If the cancellation is impossible, Items will be delivered and you can return them in accordance with the procedure outlined below. Orders for custom products can not be canceled before shipment, because we start manufacturing customized products immediately after receipt of order.


You can return products that were delivered to you if defective or non-compliant to your order when you receive them. You have a period of one month from receipt to return the products. This does not affect the legal rights which you can avail yourself. If your complaint is justified, the purchase price and shipping costs will be reimbursed.


Pursuant to Article L.121-21 of the Consumer Code, you have a cooling off period of 14 days from receipt of your products to exercise your right of withdrawal without any reasons or pay penalty. This right of withdrawal may be exercised for non-customized products.

The returns should be in their original condition and complete (packaging, accessories). In this context, you are liable. Any damage to the product at that time can be calculated to frustrate the right of withdrawal.

The return costs are your responsibility.

In case of exercising the right of withdrawal, KOMBAY the company will refund the sums paid, in a delay of 14 days of notification of your application and via the same means of payment used when ordering


If you return an item for reasons other than a defect or non-compliance with your order, shipping costs incurred in returning the item in question will be your responsibility.


Dans l’hypothèse où ROCA33 x IZBAC ne se conformerait pas aux présentes conditions générales, we will be held responsible for any injury or damage suffered by you resulting predictably a failure by us under these terms and conditions or act of negligence on our part. An injury or damage is foreseeable if it is the obvious consequence of a failure by us or you and we considered the possibility that occurs at the time of conclusion of contract.

Malgré tout le soin que nous avons apporté à l’élaboration du Shop ROCA33 x IZBAC, it is possible that the information, textual elements, the documents, graphics, movies, les bandes son et/ou tous autres services figurant sur le Shop ROCA33 x IZBAC contiennent des erreurs ou qu’ils soient inexacts ou incomplets de toute autre manière. Nous ne pourrons pas être tenus pour responsables de tous dommages résultant de l’utilisation du Shop ROCA33 x IZBAC (or the inability to use it), including damage caused by computer viruses or other harmful components on a technology plan that may infect your computer equipment, your computer programs, vos données ou tout autre élément vous appartenant en raison de l’utilisation du Shop ROCA33 x IZBAC ou d’un téléchargement de contenu que vous auriez effectué sur le Site Internet ou sur tout Shop ROCA33 x IZBAC qui y serait associé.

Nous déclinons également toute responsabilité dans l’hypothèse où le Shop ROCA33 x IZBAC contiendrait toute inexactitude ou s’avèrerait incomplet. Although we use encrypted security software, the security of information and payments transmitted via the internet or email can not be guaranteed. We accept no liability for damage resulting from the use of electronic communications. Si vous avez subi des dommages résultant de nos activités liées aux achats de produits que vous avez effectués sur le Shop ROCA33 x IZBAC, our liability shall be limited, to the extent permitted by applicable law, the :

  • dommages subis par les produits ROCA33 x IZBAC ou tous autres éléments ;
  • reasonable and verifiable expenses you incurred to discover the cause and determine the amount of damages referred to in paragraph a) above ;
  • reasonable and verifiable expenses you incurred to prevent or limit damage contemplated in paragraph) above.

To the fullest extent permitted by applicable law, the maximum reimbursement of the above mentioned damages equal (if necessary) the purchase price of the items concerned.

We shall not be held liable for damages suffered by a third party resulting from the use of any of our products. We accept no liability for any damage you suffered due to improper use of any of our products. The terms of these conditions does not operate to exclude or limit our liability for death or personal injury resulting from a negligent act, fraud or misrepresentation by us, or in any other case in which our responsibility can not be excluded or limited under applicable law.

To the fullest extent permitted by law, we exclude all conditions, guarantees, statements or other words, express or implied, may apply to the Website or any content contained therein. Il est précisé que nous fournissons le Shop ROCA33 x IZBAC uniquement pour une utilisation d’ordre privé. Vous vous interdisez d’utiliser le Shop ROCA33 x IZBAC à toute fin commerciale, and we can not see our liable to you for loss of earnings, loss of activity, business interruption or loss of business opportunity.


Tous les droits de propriété intellectuelle sur le Shop ROCA33 x IZBAC et tout élément publié sur celui-ci appartiennent à KOMBAY. Those works are protected by the laws relating to copyrights worldwide. All these rights are reserved. You may print a copy, and download extracts, de toute page du Shop ROCA33 x IZBAC uniquement dans la mesure où cela s’avèrerait nécessaire dans le cadre de la passation d’une commande auprès de nous, ou pour utiliser le Shop ROCA33 x IZBAC comme ressource pour effectuer des achats. You may not modify or digital copies on paper of any item that you printed or downloaded in any other way, and use all illustrations, photographies, séquences vidéo ou sonores ou tous éléments graphiques séparément de tout élément textuel qui les accompagne.ROCA33 x IZBAC doit systématiquement être reconnu comme étant le propriétaire des contenus figurant sur le Site Internet. Vous vous interdisez d’utiliser toute partie des contenus figurant sur le Site Internet à des fins commerciales sans obtenir la licence appropriée auprès d’ROCA33 x IZBAC. If you print, copy or download any part of the Website in breach of these terms and conditions, Your use of the Website right will end immediately and you will be, at your discretion, return or destroy any copies you have made.


The general conditions and all disputes arising out of these, in particular regarding the validity of these, ou liés à l’utilisation du Shop ROCA33 x IZBAC ou à tout achat effectué sur le Shop ROCA33 x IZBAC, are governed by French law.


Nous ne garantissons pas que le Shop ROCA33 x IZBAC, or any content contained therein, is always accessible or uninterrupted. L’accès au Shop ROCA33 x IZBAC est autorisé de manière temporaire. We may suspend, remove, interrompre ou modifier tout ou partie du Shop ROCA33 x IZBAC sans préavis. Our responsibility will not be committed to you in case of unavailability of the Website, for some reason, at any time and for any duration.


In using this website, You agree to the processing of your information or personal data, and declare that all information you provide is correct and accurate. Si vous décidez de vous inscrire sur le Shop ROCA33 x IZBAC, you must preserve the confidentiality of the username and password of your account and should not disclose them to anyone. We have the right to disable any user identification code or password, that you have chosen or that you have been assigned by us, at all times, if we feel, within reason, you have breached any provision of these terms.

If you are aware of the fact, or suspect the fact, that someone else knows your PIN or your user password, you must immediately inform the Client Services by writing to the following address :

SARL KOMBAY- 39 Avenue de l'Ile de France 33370 Artigues-près-Bordeaux - France


Le Shop ROCA33 x IZBAC Site Internet contient des liens vers d’autres sites Internet. Nous déclinons toute responsabilité concernant l’utilisation ou le contenu des sites Internet qui contiennent un lien vers le Shop ROCA33 x IZBAC ou auxquels il est possible d’accéder à partir du Shop ROCA33 x IZBAC.


We may change these terms at any time. Whenever you order an item from us, general conditions in force on that date will apply to the contract between you and us. We will notify you every change we make to these terms. To do this, an indication that these terms have been modified so that the appropriate date will be posted at the top of this page.


We are authorized to give any other entity the rights and obligations we have under contract, which however remain without effect on your rights and our obligations under these terms and conditions. You may assign to a third of your rights and obligations under these terms and conditions only if we have given our written permission in this regard.

Each paragraph of these terms is independent.

If any of these paragraphs is deemed illegal and unenforceable by a court of competent jurisdiction or by any competent authority, the other paragraphs shall remain valid and fully enforceable. Any waiver by us to ask you to perform any obligations that you are required under these terms and conditions or waiver by us to enforce our rights against you, or delay by us to invoke these rights, not worth waiver of rights that we can apply against you and does not mean that you are not required to fulfill these obligations.

Any waiver by us to invoke any failure on your part will take the form of a written document, This does not mean that we automatically give up invoking any subsequent breach by you of. Unless required by applicable law, we will not keep a copy of the contract between us.

Personal Data Protection Policy

Effective from 25 May 2018

Article 1 : OBJECT

For this Privacy Policy of personal data treatment of Personal Data is made in accordance with the legislation in force (General Regulation on Data Protection No. 2016/679 and the RGPD 25 May 2018 relating to data, files and freedoms modified the data Visitors) en relation avec les services proposés par la marque ROCA33 x IZBAC et sur les sites internet qu’elle exploite, ie mainly the website https://www.izbac.fr/roca33-x-izbac/


All data concerning the Visitors are collected directly from them.

La marque ROCA33 x IZBAC s’engage à recueillir le consentement préalable de ses Visiteurs et à leur permettre d’exercer leur droit d’opposition à l’utilisation de leurs données pour certaines finalités, when necessary.

The mark may collect several categories of personal data Character, as identified below.

Information regarding the privacy of Visitors (name, first name, E-mail adress, genre, phone number, birth date, address).

Information Visitors purchases


Visitors are always informed of the purposes of data collected via this Policy or via online data collection forms.

1. Necessity of collecting.

When making Services, Visitor communicates certain Personal Data. If the visitor does not wish to provide the information requested of it, it may be that the visitor can not access certain Services (including accessibility services and parts of websites and applications) et que la marque ROCA33 x IZBAC soit dans l’impossibilité de répondre à sa demande.

2. aims

Data of Visitors are processed primarily for the following purposes grouped by families :

customer and marketing information Experience

– Visitors provide information about their purchases and events they must attend (practical Guide, Specific security measures ...)

– conduct institutional and commercial communication campaigns (including sending commercial offers prospecting for similar products ...).

– conduct promotions and contests

– Allowing visitors to share on social media products and services

– Customize services and offer visitors products and services best suited to their needs based on their reported data and preferences ;

– Developing customer relations (newsletter, editorial, “it should not be missed”, wishes, exceptional communication, etc.) on different channels (email, push, SMS) targeted and personalized way ;

Technical management

– allow them browsing the Site

– ensure the security of the Site and the fight against fraud

The mandatory or optional nature of Personal Data requested is specified when collected.


The Data to Character Visitor Staff will not be passed on to commercial or advertising without the consent of actors Visitor.

Within the limits of their respective powers and for the purposes mentioned above, key people who may have access to data Visitors are mainly relevant staff (and the competent authorities).


La marque ROCA33 x IZBAC conserve les Données à Caractère Personnel uniquement le temps nécessaire pour les finalités poursuivies, according to official regulations.


Les Visiteurs peuvent consulter des copies de toutes les données personnelles détenues par la marque ROCA33 x IZBAC et demander à modifier, rectify or delete their personal data. Visitors can also limit, restrict or oppose the processing of their data, and seek to provide the Personal Data about them in a structured format, commonly used machine-readable.

To exercise his rights, the visitor will formulate it in logging into their account or by indicating its name, first name, mail address, address, and proof of identity

– By email to the following address : contact@roca33izbac.fr

– By mail to the following address : 39 Avenue de l'Ile de France, 33370 Artigues-près-Bordeaux

Article 7 : « COOKIES »

The statistics of cookies

Les cookies analytiques émis par ROCA33 x IZBAC permettent de mieux connaître nos sites et applications et d’améliorer nos services en établissant des statistiques et volumes de fréquentation et d’utilisation (headings and content visited, course ...).

Google : https://www.google.fr/intl/fr/policies/technologies/cookies/.

Advertising cookies

Advertising cookies are used to display more relevant ads to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign. Their lifespan is 60 days. Google: https://www.google.fr/intl/fr/policies/technologies/cookies/

Cookies issued by third parties

When you visit our sites and applications, Some cookies are not stored by us but by third-party partners to broadcast targeted advertising. For more information about the cookies stored by our partners, we suggest you visit their site. Google : https://www.google.fr/intl/fr/policies/technologies/cookies/.

Your choices about cookies

Il est important de noter que tout parametrage que vous pouvez entreprendre sera susceptible de modifier votre navigation sur Internet et vos conditions d’accès à certains services nécessitant l’utilisation de cookies.

If you refuse the registration of these in your terminal, or if you delete those recorded therein, you can not benefit from a number of features that may be needed to navigate certain areas of our Sites and Applications.

You can choose at any time to express and edit your wishes, by the means described below :

The choices offered to you by your browser:

You can set up so that cookies browser are stored in your device or, on the contrary, they are rejected. Some browsers allow you to set up rules to manage cookies site by site.

To manage cookies, configuring each browser is different.

It is described in your browser's help menu, let you know how to change your wishes :

Article 8 : SECURITY

La marque ROCA33 x IZBAC prend toutes les précautions utiles, in view of the nature of the data and the risks represented by the processing, to preserve data security and, especially, to prevent it from being distorted, damaged, or that unauthorized parties have access by physical security policies (ex : Control physical access local), management authorizations (ex : procedures to ensure the mastery of data access rights as the procedures for allocation and identification, or traceability and access control), and the data processing methods (ex : data encryption, storage dedicated areas.

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